Updated 20 May 2026
Dispatch
Stocked pieces are dispatched from our atelier within three working days of cleared payment. Commissioned pieces are dispatched within forty-eight hours of completion; your advisor will write the day the piece leaves the atelier.
Within India
Service
Fully insured, signature-required door delivery by our partner courier — Sequel or Brink's, depending on origin and destination. Each parcel is sealed at the atelier in the presence of two staff members and accompanied by a tamper-evident manifest.
Transit time
- Metro to metro — two working days.
- Metro to tier-two city — three to four working days.
- Remote locations — up to seven working days.
Charges
Delivery within India is complimentary on all orders.
International
Service
Fully insured air courier by FedEx Priority or Brink's Global Services, with door delivery and signature on receipt. The full declared value travels insured from atelier door to recipient door.
Transit time
- United Kingdom and European Union — three to five working days.
- United States and Canada — four to six working days.
- United Arab Emirates and Singapore — two to four working days.
- Australia and New Zealand — five to seven working days.
- Other destinations — advised at the time of order.
Charges
International shipping is complimentary on orders above USD 5,000. Below that threshold, a flat fee of USD 95 applies. The cost of the shipment is shown at checkout and confirmed in writing before dispatch.
Duties, taxes and customs
International deliveries are dispatched on DDU terms — Delivered Duty Unpaid — meaning import duty and any local taxes are payable by the recipient on arrival. Your advisor will share an estimate before dispatch where one is available. We are happy to quote DDP — Delivered Duty Paid — on request for most destinations.
We declare the full transactional value on every shipment. We will not under-declare or mark parcels as gifts.
Receiving the parcel
Every parcel is shipped signature-required. We recommend that the named recipient sign for it personally and inspect the contents in the courier's presence before signing the manifest as accepted. Should the box appear tampered with on arrival, do not sign — refuse the delivery and write to us the same day.
Tracking
A tracking number is sent the day the parcel is dispatched. Your advisor will follow the shipment from our side and write should the parcel pause anywhere unexpected.
Address changes and held parcels
Once a parcel has left the atelier we cannot change the destination — the insurance is written to the original address. If the recipient will not be present, the parcel can be held at the courier's nearest secure facility for collection. Write to ameyaimpex@outlook.com with your tracking number to arrange.
Loss or damage in transit
In the rare event of loss or visible damage in transit, write to us the same day. Every shipment is insured at full value; we will not require you to wait for the claim to be settled before replacing, repairing or refunding.